Contact Centre Operations

Accreditation: ID 71489, NQF Level 4, Credits 132 , Services SETA

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Service SETA

Course Summary

Accreditation: ID 71489, NQF Level 3, Credits 132, Services SETA

Duration:12 Months

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This qualification is focused on providing potential team leaders and existing team leaders with the skills, knowledge, values and attitudes required in order to achieve a qualification in Contact Centre operations. This programme will contribute towards producing knowledgeable, skilled people who are able to contribute to improved productivity and efficiency within the Contact Centre industry. This qualification will provide learners with the opportunity for career progression and development. Furthermore, it will also enable learners to access higher education and provide flexible access to life-long learning.

  • Contact Centre Service Levels and statistical data
  • Contact Centre Customers and Sales techniques
  • Performance Management
  • Contact Centre Coaching